AGILEPM-PRACTITIONER TEST PRACTICE & STUDY AGILEPM-PRACTITIONER CENTER

AgilePM-Practitioner Test Practice & Study AgilePM-Practitioner Center

AgilePM-Practitioner Test Practice & Study AgilePM-Practitioner Center

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APMG-International Agile Project Management (AgilePM) Practitioner Exam Sample Questions (Q32-Q37):

NEW QUESTION # 32
Which 2 individuals would be suitable for the role of Workshop Facilitator?

  • A. IT Operations Manager
  • B. Team Leader
  • C. Project Manager
  • D. Software Developer
  • E. Marketing Director

Answer: B,C

Explanation:
The two individuals most suitable for the role of Workshop Facilitator would be:
A: Team Leader E. Project Manager
The rationale for choosing these individuals is that both the Team Leader and the Project Manager are likely to have the necessary skills to facilitate a workshop effectively. They are typically trained to manage team dynamics, guide discussions, remain neutral, and drive towards a resolution. The IT Operations Manager and the Marketing Director are parties to the disagreement and thus would not be appropriate as facilitators due to the potential for bias. The Software Developer is likely to be more involved in the technical aspects rather than facilitation.


NEW QUESTION # 33
Which 2 statements represent appropriate entries for the plan for Post-Project activities?

  • A. Once the new system has been deployed, the time it takes to process sales online will be compared with the time it takes to process new policies sold through telephone sales.
  • B. The Sales Manager will create a company-wide email showing the
    number of policies sold weekly by each of the sales assistants.
  • C. Before the product is deployed, the Sales Manager will circulate a copy of the revised sales procedure for processing coffee shop insurance sales.
  • D. A report showing the number of application forms completed online
    through the website for coffee shop insurance policies will be produced weekly.
  • E. The Project Manager will attend Daily Stand-up meetings to observe
    progress.

Answer: A,D

Explanation:
For the XAN Insurance Company Web Project, the plan for Post-Project activities should include actions and measures that will be undertaken after the project's deliverables have been implemented to ensure sustained benefits, monitor performance, and facilitate continuous improvement.
Selected Statements for the Plan for Post-Project Activities:
D: A report showing the number of application forms completed online through the website for coffee shop insurance policies will be produced weekly.
E: Once the new system has been deployed, the time it takes to process sales online will be compared with the time it takes to process new policies sold through telephone sales.
D: Producing a weekly report on the number of application forms completed online is a clear post-project activity. It provides ongoing monitoring of the project's impact and the effectiveness of the online system in attracting coffee shop insurance policies.
E; Comparing the processing times of online sales to telephone sales after the new system's deployment is an essential post-project activity. It evaluates the efficiency and effectiveness of the new online system, offering insights into improvements and adjustments that may be needed.
Why Other Statements Are Excluded:
A: Creating a company-wide email to show the number of policies sold by each sales assistant weekly is more related to internal sales performance monitoring and motivation rather than a specific post-project activity tied to the project's objectives.
B: Circulating a copy of the revised sales procedure before product deployment is a preparation step for the transition to the new system, rather than a post-project activity.
C: The Project Manager attending Daily Stand-up meetings is part of the ongoing project management and team coordination activities during the project, not a post-project activity.
Topic 2, Hoy Hall Hotel Refurbishment Project
Scenario:
Hoy Hall Hotel Refurbishment Project
(Note:
Hoy Hall, a historic, timber-framed building dating from the 17th century, was originally the residence of the Lords of the Manor of Hoytown. The building is registered as a Heritage Building of Special Interest and is subject to restrictions in terms of development. Used as a hotel for over a century, it has recently fallen into disrepair, and for two years it has been completely unused, accelerating its deterioration. The local community has formed the Action Group "Hoy for Hoy Hall" to save the building, and wants to be closely involved in its future success.
After much discussion Hoy Hall has been purchased by Architecture Angels (AA), a small company whose directors are experienced hoteliers. Five years ago they decided to move into the property renovation business and have recently restored two other similarly-endangered buildings for use as hotels.
Architecture Angels are keen to both support local businesses and to have local people run their hotels, giving them a significant amount of autonomy to do this.
To maintain core consistency, the hotels use Architecture Angels' Head Office services, such as IT operations, accounting, payroll, stocktaking, compliance, human resources and property management. The Head Office is based 80 miles from Hoy Hall.
Recently Architecture Angels commenced an Agile project to renovate Hoy Hall, which has a large downstairs hall and reception area, and 20 potential bedrooms upstairs. The roof requires extensive repairs and the electrical and plumbing installations require complete replacement. The 40 acres of land around the site are overgrown and need to be restored, and the driveway needs re-laying.
In the hotel industry, the trend for direct customer bookings via the internet has had a major impact on the growth of those hotels with this facility. Online booking now accounts for around 80% of room bookings, with only 20% being made via walk-in and telephone enquiries. Before Hoy Hall can open for business, a reservation system must be fully operational.
Architecture Angels use contractors to manage such work and have good
relationships with two local companies: Timber Tigers (TT) who will handle the internal works, and Earth Excavations (EE) who will handle the gardens.
A Project Manager, who has since left the company, started the Feasibility phase. This phase has been continued by the Senior Management Team, which consists of the Sales, Marketing, and Finance Directors and the Chief Executive.
This was scheduled to take a month and has almost been completed. A
Feasibility Assessment has been produced. An Outline Business Case has been completed which assessed the project as being viable.
The Architecture Angels Senior Management Team will be responsible for
Steering the project.
The table below shows the appointments planned for the project team and is subject to change.

Additional Information:
The project is approaching the end of Feasibility. The original Project Manager was involved in drafting a Delivery Plan for the project but not in the outline refurbishment options.
The Senior Management Team generated several options for the refurbishment.
All the options included a landscaping solution for the gardens and re-laying of the driveway, as the solution will not be acceptable without these. However, the best solution for the refurbishment is still under debate. The new Project Manager has suggested that a Feasibility Prototype could consist of paper-based drawings for each option. The "Hoy for Hoy Hall" Action Group thinks that a physically-built representation is mandatory for a prototype and wants a small-scale model of the recommendation for the building. The time available to produce this, however, is limited.
Contracts for resources have not yet been signed and will be postponed until the chosen outline solution has been agreed.


NEW QUESTION # 34
Most of the Customer Services staff are working with the new processes. However, there are a number of remaining staff who don't want to be trained in the new technologies and wish to continue supporting the old business areas.
Which is the MOST appropriate intervention from the Customer Service Director?

  • A. Consider leaving some of the existing structure unchanged so that those who may not find the change workable can be accommodated.
  • B. Maintain a listening stance, showing interest in understanding the reasons for the discomfort that many are feeling over the changes.
  • C. Identify workarounds for those staff who resist the new processes so that they can remain operating within the new structure.
  • D. Shock staff into action by telling them that some staff will lose their place in the organization if they are unable to make adjustments.

Answer: B

Explanation:
Comprehensive and Detailed Step-by-Step Explanation:
Context from the UniCo Scenario:
The Customer Services staff are grappling with resistance to new technologies and processes due to discomfort or attachment to older methods. The Customer Services Director must intervene in a manner that minimizes resistance, builds trust, and encourages adoption of the changes. Understanding the root cause of the resistance is key to managing and addressing it effectively.
Analysis of Each Option:
* A. Identify workarounds for those staff who resist the new processes so that they can remain operating within the new structure.
* Why Incorrect:While workarounds may provide short-term relief, they compromise the change initiative by creating inconsistencies and preventing full integration of the new processes. It risks undermining the strategic goals of moving to innovative solutions.
* B. Maintain a listening stance, showing interest in understanding the reasons for the discomfort that many are feeling over the changes.
* Why Correct:Maintaining a listening stance demonstrates empathy and fosters psychological safety, encouraging staff to openly share their concerns. This allows the Director to identify and address specific barriers to change. Engaging staff in this way builds trust and aligns with Agile principles of stakeholder collaboration.
* C. Shock staff into action by telling them that some staff will lose their place in the organization if they are unable to make adjustments.
* Why Incorrect:Using fear or intimidation may temporarily force compliance but is likely to backfire by increasing resistance, damaging morale, and eroding trust. It goes against AgilePM's emphasis on maintaining a supportive and collaborative environment during change.
* D. Consider leaving some of the existing structure unchanged so that those who may not find the change workable can be accommodated.
* Why Incorrect:This approach contradicts the strategic objectives of integrating Selco and transitioning to new technologies. Allowing parts of the old structure to remain undermines the long-term success and sustainability of the change initiative.
Why B Is the Best Option:
* Encourages Engagement and Trust:
* By listening to staff concerns, the Director shows respect for their opinions, fostering a culture of collaboration and inclusion. This aligns with AgilePM's principles of empowering individuals and teams to participate in the change process.
* Targets the Root Cause of Resistance:
* Resistance often stems from fear of the unknown or lack of understanding. A listening stance helps uncover these root causes, allowing tailored interventions to address them.
* Aligns with Change Management Best Practices:
* Kotter's Change Model and AgilePM both emphasize the importance of effective communication and stakeholder engagement to reduce resistance and build momentum for change.
References to AgilePM Framework:
* Stakeholder Collaboration:
* AgilePM promotes collaboration and open communication with stakeholders to address concerns and ensure their involvement in the change process. (AgilePM Practitioner Guide, Chapter 8:
Stakeholder Engagement)
* Empathy in Leadership:
* Effective change leaders understand and address the emotional and practical concerns of their teams. Maintaining a listening stance is a key behavior outlined in change management best practices. (AgilePM Practitioner Guide, Chapter 9: Empowering Teams)


NEW QUESTION # 35
Which 2 statements describe the appropriate application of Agile Project Management when developing the Prioritised Requirements List during Feasibility?

  • A. The re-laying of the driveway and a landscaping solution should be listed as Must Have requirements.
  • B. Details of which areas will require seeding in order to become lawn, and which are to become planted borders, should be captured.
  • C. The responsibility for setting the priority of each of the requirements identified should be assigned to the Project Manager.
  • D. Regulatory obligations associated with the redevelopment of Hoy Hall should be recorded as Must Have requirements.
  • E. The scope of the project should be agreed before moving into the Foundations phase.

Answer: A,D

Explanation:
In the context of Agile Project Management when developing the Prioritised Requirements List during Feasibility, the two statements that align with Agile principles are:
B; The re-laying of the driveway and a landscaping solution should be listed as Must Have requirements.
E: Regulatory obligations associated with the redevelopment of Hoy Hall should be recorded as Must Have requirements.
Here's the rationale:
*B: In Agile, requirements are often categorized by priority such as "Must Have", "Should Have", "Could Have", and "Won't Have for now" (the MoSCoW method). The re-laying of the driveway and a landscaping solution are essential for the project's success and thus should be classified as "Must Have".
*E: Regulatory requirements are non-negotiable constraints that the project must adhere to. These should always be prioritized in the requirements list to ensure compliance and to avoid legal issues, making them
"Must Have" items as well.


NEW QUESTION # 36
A three-month timeframe has been specified to catch the seasonal sales window.
Which Agile principle MOST influences this course of action?

  • A. Build incrementally from firm foundations.
  • B. Develop iteratively.
  • C. Focus on the business need.
  • D. Never compromise quality.

Answer: C


NEW QUESTION # 37
......

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